Frequently Asked Questions

Getting started is straightforward. Reach out to us online or give us a call, and our intake team will help match you with the right provider based on your needs, insurance, and availability. We'll walk you through everything before your first appointment so you feel prepared.

Your first session is a conversation, not an evaluation. You and your therapist will talk about what brought you in, your goals, and what you're hoping to get out of therapy. Your therapist will explain the process and answer any questions you have. There's no pressure — just a genuine chance to connect.

If you're asking the question, it's usually a good sign. Therapy is beneficial for anyone who wants to better understand themselves, manage stress, improve relationships, or work through something difficult — you don't need to be in crisis to benefit. We're happy to talk through your situation before you commit to anything.

Absolutely. Many people come in feeling that something is "off" without being able to name it. You don't need a diagnosis or a clear reason. Your therapist will help you explore those feelings, gain clarity, and develop tools to feel better — wherever you're starting from.

Not at all. Therapy is valuable across a wide range — from everyday stress, life transitions, and relationship challenges to more complex mental health conditions. Think of it as a dedicated space to reflect honestly, work through what's weighing on you, and grow.

It depends on your goals and what you're working through. Some clients notice meaningful change within a few months; others find value in longer-term or ongoing sessions. Your therapist will regularly check in on your progress and adjust the plan based on what you need.

Yes. Everything you share with your therapist is confidential. There are narrow exceptions required by law — such as if there is a risk of imminent harm to yourself or others — and your therapist will explain these clearly at the start of treatment. Outside of those situations, your privacy is fully protected.

We accept most major insurance plans including Anthem, Aetna, BlueCross BlueShield, Cigna, ConnectiCare, Medicaid (HUSKY), Optum, and United Healthcare. If you're unsure whether we accept your plan, contact us and we'll verify your coverage before your first appointment.

Your cost will depend on your insurance plan and the type of service. If you're using insurance, we're happy to verify your benefits upfront. You can also call the member services number on the back of your insurance card to ask about your specific cost for therapy or medication management sessions before you begin.

Yes — we offer both in-person and virtual appointments for therapy and medication management. We'd love to have you at our Milford, CT office, but we understand that's not always possible. Whatever works best for you works for us.

Most clients start with weekly sessions, especially early in treatment when consistency matters most. As you make progress, you and your therapist may decide to move to bi-weekly or monthly check-ins. The schedule is flexible and built around what's right for you.

Yes. We provide specialized therapy for children and teens, with therapists trained to work with younger clients on anxiety, depression, school stress, family changes, and more. We involve parents in a way that supports the child while respecting their growing need for privacy.

Yes. In addition to therapy, CMHS offers medication management services. Our psychiatric providers can evaluate whether medication might be a helpful part of your treatment plan, and will coordinate closely with your therapist if you're seeing one here.

SPRAVATO® (esketamine) is an FDA-approved nasal spray treatment for adults with treatment-resistant depression — meaning depression that hasn't responded adequately to at least two antidepressants. It's administered in our office under medical supervision. If you've tried multiple medications without relief, SPRAVATO® may be worth exploring with your provider.